How to use the serial number to confirm which generation iPad you have

There may be occasions when a Verivo support rep will need to know which generation iPad device you are using. If you are not sure, here are steps to help you determine that:

1)  Find the hardware serial number for your device, which is listed in the About screen of your General settings. If you are unable to access your device settings, the serial number can also be found engraved on the back case toward the bottom, as shown on an iPad below.


2)  Open a web browser and navigate to the Apple Warranty Status page here.


3)  Enter your hardware serial number into the available field, for example:  DLXFM9Q0DJHG, as shown below.



4)  Click Continue.

5)  Your iPad generation should appear, for example "iPad 2", which is the second generation iPad.



Learn how to find the serial numbers for your other Verivo supported Apple hardware products here:

Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk